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Support.
Support When You Need It.
BIDTEK support is here to help.

Whether you're monitoring opportunities, preparing responses, or managing submissions, the BIDTEK support team is here to help.

Access assistance, resources and guidance whenever you need it.

Helpdesk

Submit and track support requests, receive updates, and stay informed as issues are resolved.

Email support

Prefer to send a message? Contact our support team and we'll respond as soon as possible.

Contact Support
Resource library

Access guides, walkthroughs, workflows and platform resources designed to help you get the most from BIDTEK.

Open Library
Support Throughout The Opportunity Lifecycle.

Whether you're discovering opportunities, prioritising activity through Signals, preparing responses, or managing submissions, BIDTEK provides the resources and support needed to help your organisation move forward with confidence.

Common Questions.
  • Who is BIDTEK for?

    BIDTEK is designed for organisations that identify, assess, prepare and pursue opportunities. This includes businesses responding to government opportunities, private RFPs and RFQs, grants and funding programs, as well as organisations seeking to improve opportunity readiness and response workflows.

  • Do I need experience with government tenders or funding applications?

    No. BIDTEK is designed to support organisations at all levels of experience. Structured workflows, Signals, preparation tools and supporting resources help simplify the process and provide greater clarity throughout the opportunity lifecycle.

  • Can my team use BIDTEK?

    Yes. BIDTEK supports both individual users and multi-user teams. Depending on your subscription plan, multiple team members can collaborate, maintain information, manage workflows and prepare responses together.

  • What are Signals?

    Signals help organisations prioritise opportunities by identifying which activities deserve attention and what level of preparation may be required. Rather than treating every opportunity the same, Signals help focus effort where it is likely to have the greatest impact.

  • What is the Preparation Workspace?

    The Preparation Workspace helps organisations maintain the information, evidence and supporting resources needed to prepare responses more effectively. By organising information before opportunities arise, teams can improve readiness, consistency and response quality.

  • What is the Network plan?

    The Network plan is designed for organisations that want to showcase services, capabilities and availability within the BIDTEK ecosystem. It is suitable for subcontractors, consultants, specialists, advisors, manufacturers, service providers and other organisations seeking visibility and connection opportunities.

  • How long does it take to get started?

    Most organisations can begin using BIDTEK immediately after registration. Additional preparation activities such as building profiles, adding capability information and organising supporting content can be completed progressively over time.

  • Is my information secure?

    Yes. BIDTEK uses secure cloud infrastructure, encrypted communications and controlled access mechanisms designed to protect organisational information. Your information remains under your control and is not shared without permission.

  • How do I contact support?

    Support is available through the Helpdesk, email support and the Resource Library. Organisations can submit support requests, access guides and resources, and receive assistance from the BIDTEK support team when required.

  • What makes BIDTEK different?

    BIDTEK is more than an opportunity discovery platform. It combines opportunity monitoring, Signals, preparation workflows, organisational readiness tools and ecosystem connectivity into a single Opportunity Acquisition Platform designed to help organisations discover, prepare and pursue opportunities with greater confidence.